Yes, we're still happy to complete contactless transactions if you prefer. Although the government has removed all restrictions, we are still willing to comply with our customer's requests.
When I scrap my car, what should I do with my car insurance?
You should cancel your insurance when we have collected your scrap vehicle, and it's off the public highway. We don't recommend doing it whilst it's still parked on the road incase an ANPR picks it up. If it does get picked up, you could receive a fine.
My insurance company has requested a certificate of destruction.
If your insurance company requests a certificate of destruction or proof of sale, please call our office on 03301 229829. We can send you the relevant documentation for your vehicle
Is it necessary to notify the DVLA when I scrap my car?
Yes, you should notify the DVLA online or by post. If you don't inform the DVLA, you are liable for fines of up to £1000 for not declaring your car scrapped.
When I scrap my car, am I able to keep my private number plate?
Yes, it would help if you put your number plate on retention before scrapping it. You won't need to get new plates for the vehicle. We will need the current V5c or a copy of the retention certificate.
How is an ELV (End-of-Life Vehicle) defined?
An ELV is a vehicle that is no longer deemed economically repairable. Some people can consider a car fit for scrap just because of its age, and others will only believe it is a scrap car when parts fall off. It's all down to personal opinion instead of fact.
How do I claim a refund for unused road tax?
When you transfer vehicle ownership, the road tax is usually cancelled automatically. Any money owed is paid back to the card you paid with or sent to you by cheque. We have no control over the tax refund, and you need to contact the DVLA directly if you have any questions about your refund.
Is it possible to scrap a car that is not registered in the United Kingdom?
Yes, we frequently scrap cars from Ireland, France, Poland, Bulgaria and Romania. The usual process involves you sending the plates back to the relevant government body for transport. We would need to take a photocopy of the log book equivalent of the country the vehicle is registered in.
Can you come and get my car if it's full of rubbish?
No, we can take everyday rubbish such as empty Coke cans, sandwich wrappers or crisp packets. We can't take it if it's full of wood or anything excessive. If you need clarification, please call us on 03301 229829.
What is a COD, otherwise known as a Certificate of Destruction?
A certificate of destruction is a document that proves your vehicle has been disposed of and recycled legally. Please note that sometimes vehicles may be repaired or sent to auction. If this is the case, a certificate of destruction won't be issued. Still, we provide collection receipts which are proof of sale, to Car Buying Solutions.
What is the purpose of a waste carrier's licence?
A waste carriers license is needed for companies transporting anything deemed as waste and not produced by them. Every company that purchases scrap metal, collects scrap metal, or does house clearances legally need a waste carriers license.
Is it possible to scrap my car without a V5C?
Yes, you can scrap a car without the V5C. If you have lost your V5C, don't panic. Notifying the DVLA is slightly different. You must send them a copy of your collection receipt and a cover letter explaining that you have sold/scrapped your car and are no longer the registered keeper. The DVLA will update their record and send you a confirmation within six weeks.
What is the purpose of needing a utility bill or proof of address?
Since 2013 the scrap metal dealers act has required scrap companies to record all scrap metal transactions. This includes cars, cutting all the technical jargon it's proof of who sold the scrap metal or scrap car to the scrap metal dealer. If it comes back as stolen, there is proof of who supplied it.
What am I going to do with my V5C log book?
The registration document should be used to notify the DVLA that you've sold your car to a dismantler. This can be done by completing and returning Section 9 of the form – or, for V5Cs issued after April 2019, Section 4 of the form.
What documentation do I require in order to scrap my car?
To comply with the scrap metal dealers act 2013, we need proof of address and photo I.D. The V5C makes the process easier, but it's an optional item. Acceptable forms of I.D. are Passport, driver's License, Bank Statements and phone bills. If you need clarification, give our office a call on 03301 229829. We can guide you through all the necessary documents you need on the day.
Will you haggle over the payment?
We will never haggle on the scrap car price you are quoted. All we ask is that your vehicle is complete with no missing parts. Certain missing parts are acceptable but check before arranging your collection. An example of acceptable items are headlights, bumpers, and wing mirrors.
Why am I unable to receive payment in cash?
Sadly since the scrap metal dealers act 2013 came into force, it's been illegal for scrap car companies to pay you in cash. However, we pay by instant bank transfer at the time of collection. The money is always in your account within a minute or two, so there's no waiting two or three days for your money.
How will I be paid?
Our payment method is bank transfer. It's an instant payment in your account within a few minutes. We offer alternative payment methods, but you must inform us if you want a cheque.
Is it possible for you to pick up my scrap car while I'm at work?
We can collect your car from your place of work if that's easiest for you. You can email us your I.D. and leave the key in a safe place, or your neighbour can hand us the key, and we will do the rest. We operate a flexible collection method, so you don't need to be present at the time of collection. Our payment method works slightly differently in these cases. You would need to speak with our scrap car payment team on 03301 229829 after collecting your vehicle. This way, all your details are verified, and payment is processed with you on the phone.
When will my scrap car be picked up?
We can collect your scrap car within 24 hours from the time of booking. We aim to arrive with you at your preferred time, but sadly, this is only sometimes possible due to traffic or hold-ups in the yard. We collect scrap cars up to 7 pm, or we can collect the vehicle from a garage or place of work.
Is it okay if I drop the car off?
Yes, you can drop your car off at our local yards, make sure you bring your I.D. with you, and we can go through the process with you. If, for any reason, there is nobody in the specific yard, you can drop the vehicle there. We will process it the following morning, or you can take advantage of our free scrap car collection service.